PRIVACY POLICY

Find below the confidentiality policy of the COLD & CO website, expert of the cold chain:

DATA PRIVACY

COLD & CO (hereinafter “we”) operates the websites saciso.com, coldandco.fr, and coldandco.com.
We attach great importance to the protection of your personal data and we undertake to process it in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

The purpose of this policy is to explain clearly how your data is collected, used, and protected.

The data controller is:

COLD & CO
5 rue des Déportés
88700 Rambervillers
FRANCE
SIREN 529 707 051
Email: contact@coldandco.com

WHAT DATA DO WE COLLECT?

The information on this site is accessible without you having to provide any personal information.

However, you may be required to give your consent to the use of cookies for the purpose of recording your preferences for a future visit.

We only collect information that is necessary for our activities:

  • When placing an order or requesting a quote: last name, first name, company, address, email, telephone number, payment and delivery information.
  • When subscribing to the newsletter: last name, first name, email.
  • When contacting us via our forms: identification information and message entered.
  • When browsing our websites: IP address, connection data, cookies, and preferences.

In the event of co-productions or collaborations with partners in the context of our activities, COLD & CO may share this data with a partner organization, with whom we are also bound by a confidentiality clause, which restricts the use of your data to the joint activity in question.

COLD & CO will never transmit your data for commercial purposes.

WHO PROCESSES YOUR DATA?

At COLD & CO, your personal data is processed by our employees. We have implemented internal measures to ensure the efficient and secure processing of your data.

Your data is collected and processed for the following purposes:

  • To manage your orders, payments, deliveries, and after-sales service.
  • To respond to your requests for quotes or contact.
  • Send you our communications and newsletters (with your consent).
  • Improve the navigation and security of our websites.

Your data is only accessible to:

  • Our internal departments (sales, marketing, logistics, accounting).
  • Our technical service providers (hosting, e-commerce solutions, emailing, carriers).

Your data is never sold or passed on to unauthorized third parties.
In the event of transfer outside the European Union (for example, via certain technical service providers), we ensure that adequate safeguards are in place.

HOW IS YOUR DATA STORED AND PROTECTED?

COLD & CO does not retain personal data longer than necessary for the purposes for which it was provided and does not retain it beyond the legal time limit.

In accordance with the GDPR, the processing of your data is based on:

  • The performance of a contract (e.g., processing an order).
  • Consent (e.g., newsletter subscription, non-essential cookies).
  • Legitimate interest (e.g., monitoring customer/prospect relations).
  • Legal obligations (e.g., invoice retention).

We keep a detailed record of the specific data stored, processed, or made available.

If you send us an email or letter, we may retain your messages. Where applicable, we may ask you for additional personal information in order to respond to your questions or follow up on your requests.

We implement technical and organizational measures to protect your data:

  • Secure hosting in Europe,
  • Regular backups,
  • Limited and secure access management,
  • Confidentiality awareness training for our teams.

UNSUBSCRIBING OR DELETING YOUR DATA

We make every effort to process and secure your data correctly. If you have any questions, wish to modify or remove your data, or wish to contact us, you can do so by email at contact@coldandco.com.

We retain your data for the following periods:

  • Customers: for the duration of the commercial relationship + 5 years.
  • Prospects: 5 years after the last contact.
  • Accounting data: 10 years (legal obligation).
  • Cookies: maximum 13 months after they are stored.

In accordance with the GDPR, you have the following rights:

  • Right of access, rectification, and deletion.
  • Right to restrict and object to processing.
  • Right to data portability.
  • Right to withdraw your consent at any time.

To exercise your rights, contact us at: contact@coldandco.com
Or by mail: 5 rue des Déportés 88700 Rambervillers – France.

COOKIE MANAGEMENT

Our websites use cookies to:

  • Ensure they function properly (shopping cart, session, preferences).
  • Analyze traffic (Google Analytics or equivalent).
  • Personalize content (if you accept this).

When you first visit our website, a cookie banner allows you to manage your preferences. You can change these at any time in your browser.

CAN THIS PRIVACY POLICY BE UPDATED?

COLD & CO may modify this privacy statement due to changes in services, customer and user feedback, or changes in legislation. The most recent version is always available under this heading.

Last update: 09/05/2025